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MY WORK

GM OnStar Customer Experience

At GM, I led research to document the entire customer experience, researched world-class customer engagement strategies, and synthesized this information to recommend improvements to their current customer experience.

CONFIDENTIALITY NOTICE

The contents of this project are confidential, and therefore, I cannot share specific details about the outcomes of my work. If you are interested in learning more about this project specifically, please contact me so we can find time to chat about this project or anything else you have on your mind!

GM OnStar Customer Experience | May 2025 - August 2025

My work, refined in collaboration with OnStar's Digital Sales Experience and Go-To-Market teams.

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